Record-breaking 100% score in the “Hotel Cleanliness” category for Hilton Garden Inn Kr...

Record-breaking 100% score in the “Hotel Cleanliness” category for Hilton Garden Inn Kraków Airport in the Hilton Stay Experience Platform survey - October 2025

Guests rated the hotel’s cleanliness at 100%.

Not long ago, our team celebrated an impressive result of 98.8%, and in October 2025 we literally “broke the ceiling”, achieving a spectacular 100% score in the network-wide survey conducted by Hilton through its Stay Experience Platform.

Hilton’s Stay Score is a composite metric that gathers guest feedback from multiple sources — including post-stay surveys, phone conversations, and online messages or comments.

The result reflects the pulse of guest satisfaction during their stay. It allows us to continuously analyze our service strengths and quickly respond to areas that, in guests’ eyes, require improvement.

The dedicated work of our team and an uncompromising approach to quality are the key factors behind the success of our airport hotel in Balice.

• Special thanks to our housekeeping team - people who, every single day and often unnoticed, make sure that every room, corridor, and hotel space is perfectly clean.
  It’s your careful, consistent, and passionate work - and your attention to detail - that made this result possible, emphasizes with pride Jolanta Skotniczny, Housekeeping Manager at Hilton Garden Inn Kraków Airport.

This achievement, born of teamwork and dedication, is a source of pride and satisfaction for all of us — and a motivation to keep developing and creating even better guest experiences rooted in care, comfort, and safety.

Hilton Garden Inn Kraków Airport continues to be the first choice for many travelers — whether before departure or right after landing in Kraków